Transformation project for Weatherbys Bank by Bubble Office
Case study summary
Weatherbys Bank required expert business analysis support to design and embed a new interface and processes to support the core banking change programme. Sarah from Bubble Office joined the team to deliver one of the key internal interfaces, resulting in delivering the interface and process re-engineering to plan. Sarah was responsible for conducting initial business analysis to formalise the requirements, and then getting these agreed by all levels of stakeholders – including directors, IT professionals, and customer service teams, to deliver the required interface and process improvement. At the heart of this achievement was her ability to communicate with clarity and turn technical requirements into plain English. She supported the change implementation through test cycles, produced process documentation, and gave training and guidance for internal staff to successfully deliver the live transition.
End Client: Weatherbys Bank
Industry Sectors: Financial Services, Equine
Success Factors: Significant transformation
SEO Keywords: Business analysis, Process improvement, Systems change
The case study
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